Thursday 7-4pm

Accessibility Statement

Accessibility Statement

for Second Helpings Café

Second Helpings Café is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

This website is fully conformant with WCAG 2.2 Level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

Measures to Support Accessibility

Second Helpings Café takes the following measures to ensure accessibility of our website:

  • Include accessibility as part of our mission statement and website planning
  • Provide regular accessibility training for our web development team
  • Assign clear accessibility goals and responsibilities
  • Employ formal accessibility quality assurance methods
  • Conduct regular accessibility audits and testing
  • Work with Ultimate Design, our web development partner, to maintain accessibility standards

Technical Specifications

Accessibility of the Second Helpings Café website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML5
  • WAI-ARIA (Accessible Rich Internet Applications)
  • CSS3
  • JavaScript
  • Bootstrap 5 Framework

These technologies are relied upon for conformance with the accessibility standards used.

Browser and Assistive Technology Compatibility

Our website is designed to be compatible with the following assistive technologies and browsers:

Tested Assistive Technologies:

  • NVDA (NonVisual Desktop Access) screen reader on Windows with Chrome, Firefox, and Edge
  • JAWS (Job Access With Speech) screen reader on Windows with Chrome, Firefox, and Edge
  • VoiceOver screen reader on macOS with Safari
  • VoiceOver on iOS with Safari
  • TalkBack on Android with Chrome

Tested Browsers:

  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)
  • Microsoft Edge (latest version)
  • Apple Safari (latest version)

Note: Our website may not be compatible with browsers and assistive technologies older than three major versions. We recommend keeping your browser and assistive technology up to date for the best experience.

Assessment Approach

Second Helpings Café assessed the accessibility of our website by the following approaches:

  • Self-evaluation: Internal testing by our development team
  • External evaluation: Review by Ultimate Design accessibility specialists
  • Automated testing: Using tools including aXe, WAVE, and Lighthouse
  • Manual testing: Keyboard navigation, screen reader testing, and user experience evaluation

Known Limitations and Issues

Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

Third-Party Content

Some third-party content embedded on our site (such as Google Maps, social media feeds, or payment processors) may not be fully under our control. We work with vendors who prioritize accessibility and continue to advocate for improvements.

PDF Documents

While we strive to ensure all PDF documents are accessible, some older documents may not meet current standards. If you need information from a PDF in an alternative format, please contact us and we'll provide it promptly.

We are committed to addressing these limitations and continuously improving our website's accessibility.

Feedback

We welcome your feedback on the accessibility of the Second Helpings Café website. Please let us know if you encounter accessibility barriers:

Contact Information

We try to respond to accessibility feedback within 2 business days. If your inquiry is urgent, please call us directly at (901) 654-3646.

Formal Accessibility Complaints

If you are not satisfied with our response to your accessibility concern, you may file a formal complaint with:

Date

This accessibility statement was created on December 8, 2025 and last reviewed on December 8, 2025.

This statement was approved by:
Lauren Young, Owner
Second Helpings Café / Sweet LaLa's Bakery

We are committed to maintaining and improving the accessibility of our website and will update this statement as we make improvements or if our accessibility status changes.

Additional Accessibility Resources

For more information about web accessibility and assistive technologies, please visit:

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